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FAQs

Got questions about payroll support, records or getting started? Here are clear answers for micro businesses that need practical help with monthly numbers and pay runs. If you are in Johannesburg, Pretoria, Cape Town, Durban or Gqeberha, this page explains how Affo works and what to expect when you send an enquiry through the contact form.

FAQs

Which businesses does Affo support?

Affo is set up for micro businesses that need steady bookkeeping and payroll help without hiring a full internal team. That usually means owner-run operations, small teams, and growing businesses that need someone to handle the monthly admin properly and on time.

We work from Bryanston, Johannesburg and support clients across South Africa, including Sandton, Randburg, Midrand, Pretoria, Cape Town, Durban and Gqeberha. Whether your team is paid weekly or monthly, the service is shaped around the way your business already runs.

  • Monthly payroll for small teams
  • Weekly wage payroll where staff are paid every week
  • Payroll cleanup when records need sorting out
  • Support for leave, deductions and termination pay

What is included in payroll support?

Payroll support is more than running a payslip. It covers the practical admin around each pay cycle, from checking timesheets to preparing payroll reports and making sure the numbers line up. That matters when staff are on different hours, overtime changes from week to week, or leave needs to be recorded accurately.

Typical payroll support can include payslip processing, leave tracking, timesheet capture, new employee setup, deduction support and holiday payroll cover. If your business has seasonal peaks or occasional staff changes, the process is adjusted to keep things moving without confusion.

  • New employee setup and termination pay
  • Timesheet capture and leave tracking
  • Payroll reporting for record keeping
  • Holiday payroll cover when your office is closed

How does onboarding work?

Onboarding starts with an enquiry through the contact form on the website. After that, the team checks what payroll or bookkeeping support you need, how many employees are on the list, and whether there are any past records that need attention. It is usually a simple process, but the detail matters.

Once the scope is clear, you are told what information is needed and how it should be shared. That can include employee details, leave balances, wage rates, deduction information and any current payroll records. If the paperwork is scattered across spreadsheets and old payslips, that is handled step by step.

  • Send an enquiry through the contact form
  • Share your team size and payroll cycle
  • Provide employee and record details
  • Confirm the setup before the first run

What if our records are behind or incomplete?

It is common for small businesses to fall behind, especially when the owner is doing sales, operations and admin at the same time. If your payroll records are missing a few months, or your bookkeeping needs tidying up, Affo can help bring things back into order without making it a drama.

Cleanup work usually starts with the most recent, urgent items first. That might be unpaid wages, missing payslips, leave balances that were never updated, or deductions that were recorded incorrectly. The aim is to get the records usable again so future payroll runs are clean and easier to manage.

Coastal humidity in places like Durban and Gqeberha can be hard on paper files, and load-shedding often means records live in too many places. That is why clear digital copies and a consistent process matter from the start.

How do plans and pricing usually work?

Plans are kept practical for micro businesses. The price depends on the type of support you need, how many employees are on the payroll, and whether you need monthly bookkeeping alongside payroll. A small team on a simple monthly cycle will need less support than a business with weekly wages, leave tracking and regular payroll changes.

Transparency is important, so the scope is agreed before work begins. That way you know what is covered and what is not. There should be no guessing about whether payslip processing, reporting or payroll cleanup is included. If your staffing changes during the year, the service can be adjusted to match.

  • Scope based on team size and payroll cycle
  • Separate support for payroll and bookkeeping where needed
  • Clear agreement on what is included
  • Flexible support for growing teams

Who manages the work day to day?

Affo is led by Thabiso Mokoena, with support from a small team that handles bookkeeping, payroll, compliance and client service. That means you are not passed around a large call centre. You work with people who know your file and understand the practical side of small business admin.

For payroll, that includes Johan van der Merwe on payroll management, Naledi Khumalo on bookkeeping support, Priya Naidoo on compliance administration, Anele Dlamini on client success, and Lerato Maseko on cloud systems. The point is consistency. When a payslip or leave entry needs checking, someone familiar with the records is already on it.

What should I have ready before I start?

Before onboarding, it helps to have the basics ready so the first payroll run does not get delayed. You do not need a perfect file, but the more complete the information is, the quicker the setup will be. This is especially useful if your team is split between office staff, drivers, site workers or part-time employees.

Try to have the following ready:

  • Employee names, ID numbers and start dates
  • Pay rates, working hours and overtime rules
  • Leave balances and any outstanding leave notes
  • Deduction details, if any apply
  • Old payroll reports or payslips, even if incomplete

If you are not sure where to begin, send the enquiry first and the team will tell you what to gather. That saves time and helps keep the process straight from the start.

Questions we get asked

How quickly can payroll support start?

It depends on how complete your records are, but onboarding usually begins as soon as you send the enquiry and share the basic employee details. If the files are in good order, the first run can move faster.

Can Affo handle both weekly and monthly payroll?

Yes. The service covers weekly wage payroll and monthly payroll, including payslip processing, leave tracking, terminations, deductions and reporting.

Do you support businesses outside Johannesburg?

Yes. Affo is based in Bryanston, Johannesburg, and supports micro businesses across South Africa, including Pretoria, Cape Town, Durban and Gqeberha.

Planning something? Send the team a message.

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