Start with the right support request
The fastest way to get help is to send one clear request through the enquiry form on our contact page. Tell us what you need, which town you operate in, and whether the matter is bookkeeping, payroll, or both. That helps us route your request to the right team member without delay.
If the matter is urgent, such as a payroll deadline, a missed payslip, or a correction needed before month end, say so in the form. We support micro businesses in Johannesburg, Pretoria, Cape Town, Durban and Gqeberha, and we handle requests from Bryanston, Sandton, Randburg and Midrand as well.
What to include so we can assist quickly
Short, specific details save time and reduce back-and-forth. If you are asking about payroll, include the pay cycle, number of employees, and the date by which you need the change completed. For bookkeeping support, let us know the month involved, the type of transaction or report, and whether any records need checking against bank entries or invoices.
- Your business name and location
- The service you need help with
- The payroll period or accounting month
- Any deadlines tied to SARS, staff pay, or supplier payments
- Supporting files or notes, if relevant
When you give a little context upfront, we can respond with a practical next step instead of a general answer.
Support for payroll issues and employee changes
Payroll questions often need quick, careful handling. We assist with monthly payroll, weekly wage payroll, payslip processing, leave tracking, timesheet capture, new employee setup, termination pay, deduction support, payroll reporting, holiday payroll cover, small team payroll and payroll cleanup. If there has been a staff change, a leave correction, or a payroll update that came in late, send the details through the form so we can review it properly.
We understand how local business conditions affect timing, especially when load-shedding, power interruptions, or last-minute staff changes put pressure on the schedule. Clear information helps us keep payroll accurate and on time, even when the week is busy.
- New starter details can be sent before the first pay run
- Leave updates should be flagged as soon as they change
- Terminations need the final day of service and any owed amounts
- Deduction queries should show the amount, reason and affected month
Bookkeeping support for busy owners
Many micro business owners do not have time to sort invoices, cash flow records and month-end admin while running day-to-day operations. That is where our bookkeeping support helps. We work with small teams that need reliable records, tidy reporting and a steady process they can depend on.
If you need assistance with transaction capture, reconciliations, monthly check-ins or a catch-up on missed records, send a note through the enquiry form. Mention whether the issue is current or if there is a backlog that needs attention. We will then advise on the best way to get your books back in order.
Our Bryanston base supports clients across South Africa, including businesses in Pretoria, Cape Town, Durban and Gqeberha. Whether you are working from an office, a home setup or moving between sites, the aim is the same: neat records and fewer surprises at month end.
Who you will hear from
Affo is led by Thabiso Mokoena, with support from a small team that knows the pressure points of micro business admin. Depending on your request, you may hear from Naledi Khumalo on bookkeeping matters, Johan van der Merwe on payroll, or Anele Dlamini, Priya Naidoo and Lerato Maseko for client support, compliance and cloud system questions.
Because we keep the team structure clear, your query can go straight to the person best suited to help. That makes it easier to answer practical questions and to keep your records moving without unnecessary delays.
- Bookkeeping questions go to the bookkeeping team
- Payroll queries are handled by the payroll side
- Compliance related matters are checked carefully before anything is actioned
- System access and record handling questions are reviewed with care
What happens after you send the form
Once your enquiry is submitted, we review the details and decide the next step. If we need more information, we will ask for it through the same contact process. If the request is straightforward, we will direct it to the right support person and respond with the relevant action or guidance.
For the clearest result, keep your message focused on one issue at a time. If you have several matters, list them in order of urgency so we can prioritise what affects staff pay, records or compliance first. That keeps things practical and avoids confusion.
Affo was founded in 2012 and has worked with South African micro businesses for years. The support process is built for owners who want accurate bookkeeping and payroll help without unnecessary admin.
